About the Technical Support Engineer Position

We are looking for a bright Technical Support Engineer to provide enterprise-level technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must.

Technical Support Engineer Responsibilities

  • Take ownership of customer issues reported and see problems through to resolution

  • Study, diagnose, troubleshoot and recognize solutions to solve customer issues

  • Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams

  • Provide timely and detailed feedback to customers

  • Ensure proper recording and closure of all issues

  • Prepare accurate and timely reports

  • Document knowledge in the form of knowledge base tech notes and articles

Technical Support Engineer Requirements

  • BS degree in Information Technology, Computer Science or equivalent

  • Solid experience of working with SQL

  • Proven working experience in enterprise technical support, IT support or as a technical engineer

  • Intermediate proficiency with Microsoft Excel

  • Basic knowledge of Windows systems, utilities, and scripting

  • Great problem-solving skills

  • Great client-facing skills

  • Outstanding written and verbal communication skills