About the Support Data Analyst Position

We are looking for a bright Technical Support Engineer to provide enterprise-level technical support to our Client. This technician will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is necessary.

Technical Support Data Analyst Responsibilities

• Take ownership of customer issues reported and see problems through to resolution

• Study, diagnose, troubleshoot and recognize solutions to solve customer issues

• Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams

• Provide timely and detailed feedback to Clients

• Ensure proper recording and closure of all issues

• Prepare accurate and timely reports

• Document knowledge in the form of knowledge base tech notes and articles

Technical Support Data Analyst Requirements

• BS degree in Information Technology, Computer Science or equivalent

• Solid experience of working with SQL and Excel. (SQL joins ,Subquery ,Constarints,Excel)

• Proven working experience in enterprise technical support, IT and application support.

• Great problem-solving skills

• Great client-facing skills

• Outstanding written and verbal communication skills

Other Details :

Salary: Market standard with performance linked benefits Depending upon the candidates
Industry: Financial Technology
Functional Area: BFSI

Shift Timings:

11.00 PM TO 09.00 AM (6 Days Working)